VialeScarpe - your shoes on the web

TERMS OF SALE

OBJECT
ACCEPTANCE OF GENERAL TERMS' SALE
CUSTOMER'S DUTIES
PURCHASE MODALITY
PRICE
ORDER
PAYMENT
SHIPPING CHARGES
TIMES OF ORDER'S ESCAPE
WAYS AND TIMES OF CONSIGNMENT
GOOD'S CHANGE
WITHDRAWAL FROM CONTRACT
REIMBURSEMENTS
CONTRACT'S REGULATION
CLAIMS
PRIVACY

1. OBJECT
These general terms of sale have for object the purchase of products carried out at a distance through net data transmission on the site http://www.VialeScarpe.com, pertaining to Taverna s.r.l. with registered office in Turin, c.so Matteotti 30, enrolled to the Chamber of Commerce of Turin to the number 771507, P.I. 06229180010, called VialeScarpe.
Every operation of purchase will be regulated from the dispositions of which to D.L. n. 185/99 and,as far as it concerns the protection of the privacy, will be subordinate to the norm of which to low 675/96.
VialeScarpe commercializes the products present on the site and does not produce them.
The indications of the materials and of composition of the tissues are those indicated from the Producer. VialeScarpe is not responsible of eventual information erroneously supplied from the Company manufacturer.

2. ACCEPTANCE OF GENERAL TERMS' SALE
Customer, with the net transmission of the confirmation of his order, accepts unconditionally and it is obligated to respect in its relationships with VialeScarpe, following general terms and of payment, declaring to have taken vision and accepted all the supplied indications, like reported from the norms specified over, knowing that VialeScarpe does not think itself bound to various conditions if not preventively agreed for written. VialeScarpe considers definitively concluded the contract, except restitution cases or recess, at the moment of the delivery of the product to the carrier. Before this moment the availability of the product and the reception of the money are fundamental if a payment in advance is chosen. In case of payment through cash on delivery, the contract is concluded with the payment to the Carrier when the goods comes received.

3. CUSTOMER'S DUTIES
These Terms of Sale must be examined on line from the Customers of the site VialeScarpe before the confirmation of the purchase.
The submission of the confirmation of the order implies the total acquaintance of the Terms of Sale,and the total acceptance of these.
The Customer is obliged, when the on line purchase procedure is concluded, to print and to conserve these Terms of Sale, already inspected and accepted during the purchase procedure, to the aim to satisfy entire the condition about which the articles 3 and 4 of D.L. n. 185/1999 speak.

4. PURCHASE MODALITY
VialeScarpe is a Web Site of sale of footwear, dresses and accessories.
The purchase of the products, available as they are illustrated and described on line in the relative detailed cards, is carried out from the Customer to the indicated price, increased of eventual transport charges, like specified of continuation, and, where provided, expenses to embed.
The products are represented to Customer on the Site in accurate way and that corresponds to the really possessed characteristics. VialeScarpe,in any case, is not responsible to the exact correspondence to the truth in relation to the images and the colors that appear on the monitor of the Customer.
Before the confirmation of the order, will come reassumed the cost of every chosen product,the total cost in purchase case of more products, transport charges,the eventual reversal of the value added tax (VAT), in case of sales to Foreign Countries.
Confirming the order, to the aim to complete the contract, the Customer will receive an e-mail message containing the Number and the Date of the order.

5. PRICE
The prices indicate to Customer on the site comprise the VAT tax and are valid for all order that come from Italy and EU. For the sales carried out in the Foreign Countries to the price the VAT tax will be removed (20%). The prices can vary for eventual promotions.
The valid price to the aim of the contract is that visible one at the moment of the order.

6. ORDER
The perfected intent order by means of point and click (pressure of the key confirmation and/or accept).
If the order is correctly compiled the Customer will receive immediately the e-mail of confirmation containing the number of the order.
In contrary case is necessary to repeat the purchase procedure.
With the confirmation of the order, VialeScarpe is engaged to supply the Customer the products according to the previewed rules and conditions of these general Terms of Sale, considering the possibility from VialeScarpe part of not to satisfy orders of Customers who do not give sufficient guarantees of solvency.

Councils for the purchases: The Customer must control to have inserted correctly its personal information: it is important that the indicated address is easy findable from the Carrier.
TNT delivers from the Monday to Friday in office time, cannot fix appointments. In case of absence of the Customer the Courier will try one new delivery two day after, leaving both the times an warning of the happened passage.
If the Customer thinks not to be able to be present at the moment of the delivery, it must prefer the address of the workplace, if possible, or the address of a person or a store that they want to keep the goods; in this case the Customer must indicate clearly in the form of order the reference name.
The Customer must control to have correctly written its telephone number and its address of e-mail: if there were problems with the satisfaction of the order or the delivery, is important that VialeScarpe can trace the Customer for being able to agree eventual variations.
In the days that come after the order, the Customer must control its e-mail: VialeScarpe could send communications inherent to the order.
The Customer can control the tracking of its order being connected to the site www.VialeScarpe.com and approaching the its restricted area.

7. PAYMENTS
The payment of the products acquires and relative shipping charges must be carried out from the Customer in the moment of the order confirmation by means of of one of the Credit Cards available and indicated on line, or directly to the Courier at the moment of the delivery in case that Customer chooses payment cash.

Accepted payments:

Payment Cash on Delivery (only for Italy): directly to the Carrier, only cash in the moment of the delivery of the goods with an increase of 4,00 uro (for 200,00 uro inferior orders).
The Courier collects only exact amounts and the restitution of the rest is not previewed.
Payment with Credit Card (Visa, Diners, American Express, Master Card, prepaid cards) directly online on the Secure Server of Banca Sella. The transaction will be confirmed to the aim of the currency only at the moment of the effective satisfaction of the order.
Payment Bank Transfer, indicating the reference number of the order to following coordinated:

Cassa di Risparmio di Fossano - Agency n.1 Turin
Account Number. 904985 intestate to Taverna s.r.l.
ABI: 06170
CAB: 01000
SWIF: CRIF IT 2F
CIN: E
For payment from Italy: E 06170 01000 000000904985
For payment from Foreign Countries: IT 38 E 06170 01000 000000904985
with: "Effect SWIFT payment as follows: directly to: UNCRITMM, evidencing in field 57A: CRIF IT 2F

And sending one copy of the happened payment within 1 work day, through fax to the number (+39) 011 32 90 070 or through e-mail to this e-mail address: info@vialescarpe.com.
Secur Payment by Paypal. See the website: http://www.paypal.com to know more informations.
Collection in stor: 10% reduction: send the order by VialeScarpe, and choose the payment:
'collection in store', you'll have 1 day (Saturday included) to come to us, in:
Turin, via Tripoli 2, taken a 10% reduction (without promotion).

In case of payment by Credit Card, the information financial institutions (number of card, due date, etc) will come automatically managed from the Secure Server of Banca Sella, without that VialeScarpe or third party can in some way to have approached these. These information, moreover, will not never come used if not in order to emit reimbursements, in case of eventual restitutions.

8. SHIPPING CHARGES

Italy:

For the orders of advanced amount to 200,00 uro, the shipments through TNT are free.
In case of Sales Returns, partial or total, it is necessary that the amount of the kept goods is equal or advanced to 200,00 uro, in order to maintain the right to the abatement of relative shipping charges.
For the orders with inferior amount to 200,00 uro, the contribution for shipping charges comes to 12,00 uro, independently from the weight and/or the dimensions of the package.
The payment Cash on Delivery can be only used for deliveries in Italy, and it involves an increase of the contribution for shipping charges of uro 4,00 for orders of inferior amount to the 200,00 uro.
If the sent goods does not come withdrawn, the Customer will have to reimburse to VialeScarpe, within seven work days to order submission, the shipping charges not gone to good aim, and the respective stoppage expenses.
The goods travels to risk and danger of the Customer: in the shipping charges assurance expenses are included: all the shipments are assured.

Foreign countries: the shipping charges changes according to the weight, the volume and the Country of destination: before the confirmation of the order, shipping charges will be visualized.
Incidental customs tariffs are charged to Customer.

9. TIMES OF SATISFACTION OF THE ORDER
The orders come satisfied (delivery of the goods to the Courier) after the control from part of Vialescarpe of the exactitude of the personal information and the deliveries supplied from the Customer:

In case of payment through Credit Card: within two work days (from Monday to Friday) after the reception of the order, unless communication of Banca Sella s.p.a., as to eventual verifications in course care the good aim of the transaction, or about the validity of the used credit card.
In case of payment by Cash on Delivery: within two work days (from Monday to Friday) after the reception of the order.
In case of Bank Transfer,within two work days (from Monday to Friday) after the reception of the notice that payment occured.
In case of goods not available in store: the Customer will receive an e-mail within two days after submission of order, containing the communication of the hypothetical shipment date.
The order will be only confirmed after the positive answer of the Customer to this e-mail, like acceptance from part of the Customer of the delivery date.

In case of choice: 'GIFT-WRAP' one days more.

If the order could not be satisfied in the terms it indicates, the Customer will come immediately informed through email where we'll ask the order confirmation.In this case the order will be confirmed only after the positive answer to mail above mentioned as customer acceptance of date delivery.
Separated shipments are not carried out: in order case more product,of which one or more of they is not at the moment available in store, the order will come satisfied in an only solution, at the moment of the total availability of articles demands.
If the Customer wishes to receive endured the goods available, and to send back the delivery of the products not available to a successive moment, it will have to opt for a double order.
In case of promotion "free transport" is active, the orders will be right of this if they will catch up singularly the established minimal amount.

10. WAYS AND TIMES OF SHIPMENT
The shipments are carried out through TNT for the deliveries on the Italian Territory and for all European and Extra European Countries.

Italy destination: TNT guarantee the delivery in all the Italian Cities and Localities, only in 24 hours (48 for Basilicata, Calabria and Islands), from Monday to Friday.
Foreign Destination: connect to TNT in order to know the times of delivery or send an e-mail to: info@vialescarpe.com, specifying the destination country.
Keeping of the goods in our branch of Turin: the Customer can carry out the reservation of products through the site VialeScarpe and to control them in our branch of Turin, via Tripoli, 2, some additional expense, within 24 hours, Saturday inclusive, from order submission,taking advantage of 10% reduction (without promotion)

11. GOOD'S CHANGE
The Customer will be able to demand the substitution of the product ordered with an other product of equal or advanced amount (in such case, through integration of the price) sending within and not beyond 7 work days from the reception of the goods, one email with the indication of the goods to replace.
Relative expenses to the shipping carried out for the substitution are responsibility of Customer (see "shipping costs").

The instructions to effect sales returns,will be sent by mail,in which will be indicated also the sales returns' permission code.The sales returns must reach by our seat before and no later 15 days from the receipt of order

We'll not withdrow parcels without the sales returns' permission.

12. POSSIBILITY OF RECESS
Like indicated from D.L. 185 del 22.05.1999, the Customer can renounce to the purchase, if it is not satisfied, sending, within and not beyond 10 work days from keeping of goods, one registered letter with return receipt,or a telegram,or a fax,or one mail, subsequently confirmed through registered letter, within 48 hours in our branch:

VialeScarpe by Taverna srl
c/o VIAMAESTRA
via Tripoli, 2 - phone and fax: +39 011 3290070
10136 TURIN - ITALY

The conditions and the returns' times are the same specified in the previous point

The D.L. previews that essential condition for being able to take advantage of the recess possibility is that the goods comes given back integral, with original packaging, with the ticket or the invoice enclose to the shipping and that the cost for shipment expenses is responsibility of the Customer.
Like indicated from D.L. 185/99 it is specified that the recess possibility it is exclusively reserved to the Customers definable"consumers" and that is the physical persons who acquire the products for personal use and they act for scopes not connected to the professional activity eventually carried out,so with exclusion of traders and retailers.

THE EVENTUAL RESTITUTIONS MUST BE AGREED AND MUST BE AUTHORIZED. VIALESCARPE WILL NOT COME ACCEPTED PACKAGES LACKING IN AUTHORIZATION.

13. REIMBURSEMENT
If the Customer, for any reason, it wishes to give back the goods, it will have the reimbursement of the paid price for the acquired product, like indicated from the "possibility of recess".
Shipment expenses, and eventual customs expenses, are responsibility of the Customer.
The reimbursement will come carried out the 15 days or at the end of following month, from happened reception of the given back goods, in the following ways:

if the payment has happened cash (Cash on Delivery or Bank Transfer) the reimbursement happens by Bank Transfer to the coordinates indicated from the Customer to clearly of the banking commission
if the payment has happened through Credit Card, the reimbursement will happen by partial or total removal of the transaction, deducted 0,70 uro (debited cost to VialeScarpe give from Banca Sella s.p.a. in order to carry out the cancellation of the transaction)
if the payment has happened by Paypal,it will denand the cancellation of the transaction to responsibility of the Customer at the net operation cost.

14. LAW APPLICABLE TO THE CONTRACT
For all that that is not clearly previewed in these general terms of sale, the Italian law that regards these arguments is applied.

15. CLAIMS AND GUARANTEES
The products that are acquire on the site VialeScarpe are regards from D.L. 02/02/2002 n. 24 (G.U. n. 57, 08.03.2002) that it concerns sale contracts and guarantees that they refer to the consumer goods, and for all that is not indicated in these general Terms of Sale, to the specific laws previewed from the civil code.
Such guarantee will be applied to the product that has conformity defects and/or malfunctioning not visible in the moment of purchase, but only in the case in which the product it has been used correctly and with the due ways, that is in the respect of its destination of use.
Such guarantee will not be applied in case of negligence, lacked cure in the use and in the maintenance of the product.
The guarantee is personal and it will be only applied to the original purchaser, being classified to the direct Customers and not to traders, retailers, etc
The eventual defect of the products it will have to be written from the Customer within the term indicated from the law at the moment of the shipment of return of the defective product that will have preventively to be agreed with VialeScarpe.
VialeScarpe has the possibility to verify the effective marked defect from the Customer and to only carry out the substitution after such control.
The demand will come only satisfied if in the sent package behind the following documents will be present: fiscal invoice or other document of purchase, number and date of order, detailed description of the defect.
Expenses of restitution of the product to the sender are responsibility of the Customer.

For any clarification and eventual claim VialeScarpe could be contacted through e-mail to the address: info@vialescarpe.com.

16. PRIVACY
Information for the persons interested to the purchase of the products of VialeScarpe.
VialeScarpe by Taverna s.r.l., in quality of "holder" of the sale, guarantees the maximum confidentiality of the personal information of the Customer and the maximum previewed respect of the obligation from the law n. 675/96 and from D.Lgs. n. 171/98.
Like indicated from article 10 of the law n. 675/96, that indicates dispositions to "protection of the persons and other subjects regarding the treatment of the personal information", it is communicated that the personal information of the Customer they will be deals also with computer science systems and through the aid of subjects thirds party connects you to the corporate structure, exclusively for fine inherent to the execution of the contract. For relative purposes to the execution of the contract they agree, in particular, all the functions connected to the execution of the purchase order, as the management of the computer science system, the control of the payments, the management of shipments and the management of the claims.
VialeScarpe by Taverna s.r.l., like holder of the treatment of the personal information of the Customer, communicates moreover, than one more wide relative information to the treatment of the Customers information, the directory of the rights of the Customer like indicated from the article 13 of the law 675/96 and the directory of the name subjects from VialeScarpe by Taverna s.r.l., Responsible of the treatment of the information, are available as a result of one demanded written. In reference to the information conferred, the Customer will be able to exercise the rights indicated from art. 13 L. 675/96 (access, correction, integration, cancellation, opposition etc) addressing to the "holder" or the "responsible" of the treatment.
With the writing of the "module of digital order", the Customer declares to have read of the informative present and it expresses his consent to the communication of the personal information and to the treatment of the same ones, to the ends and from the subjects it indicates, aware that without consent and in case of not correctness of the communicated information the order could not be satisfied.